As an existing member, you can switch between the available membership plans (monthly, 6-month or 12-month).

• You change your payment plan in the app under: profile --> membership. Here's what happens when you switch:
• You will see a message in the app informing you that your old agreement will end immediately and that your new agreement will take effect immediately.
• You accept the updated membership terms by placing a check mark in the app.
• You will be deducted the amount for the new plan immediately, and at the same time you will automatically receive a prorated refund for the remainder of your already paid period on the old plan.
• You will receive an email receipt both for the partial refund of your old agreement and for the payment of your new plan.

If you experience getting the wrong discount on your purchase with the app, you must contact our support, who will investigate the matter further. When you contact support, you must include your email address, information about the purchase and a copy of your payment history. You will find your payment history under "History" in the app.

Here are the most common reasons for not receiving an SMS with the login code:

• The entered number is incorrect.
• The number does not match the one linked to your profile.
• The phone number is blocked as spam.
• You are in an area with poor mobile coverage.
• The SMS provider is experiencing issues in your area.

If none of the above solves the problem, please contact us by submitting a formular at the top of the page.

When creating a profile in NightPay, you enter your personal information, along with your email and phone number (SMS).

During registration, you will need to verify your phone number with a login code sent via SMS. We use SMS verification to ensure that you always have access to the profile you create.

Once you have verified your phone number, you can log in using the following methods:

 

Login with Email

1. Enter your email.
2. Wait a moment to receive a confirmation email.
3. If the button doesn’t work, you can copy the code from the button and paste it into the verification field.

Login with Apple/Google

1. Select Apple or Google.
2. Choose the account and log in.
3. If you select the wrong option, you can restart the app and try again.

Login with SMS

1. Enter your mobile phone number.
2. Wait a moment to receive a login code via SMS.
3. Copy the code and paste it into the app.

Existing User: If you have not previously logged in with SMS, you will first be asked to log in using Email, Apple, or Google. Afterward, you will be asked to enter and verify your mobile phone number so that you can log in with SMS in the future.

 

What should I do if I don’t receive an SMS with a login code?

Check that the number is correct, remove any spam blocking, ensure good mobile coverage, and check if there are issues with your SMS provider in your area.

 

What if I accidentally link my phone number to the wrong profile?

Contact support for help in correcting the error.

 

How do I change the phone number associated with my profile?

Contact support to change the associated phone number.