NightPay Support
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Articles
Recent activity by NightPay Support-
Can I cancel my membership purchase?
You have the option of canceling the purchase of your membership for up to 14 days after creation, regardless of whether the product has been used or not. The right of withdrawal begins from the d...
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How do I switch payment plan?
As an existing member, you can switch between the available membership plans (monthly, 6-month or 12-month). You change your payment plan in the app under: profile --> membership. Here's what happ...
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I didn’t receive the SMS login code.
Here are the most common reasons for not receiving an SMS with the login code: The entered number is incorrect. The number does not match the one linked to your profile. The phone number is blocke...
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How can I login to NightPay? (Login methods)
When creating a profile in NightPay, you enter your personal information, along with your email and phone number (SMS). During registration, you will need to verify your phone number with a login c...
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What do I get a discount on with NightPay+?
When you have a NightPay+ membership, you receive a discount on selected products at the Venues listed in the app. The discount is applied directly to the original price of the product. The disco...
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When will I receive my weekly drink ticket?
NightPay+ members receive 1 x drink ticket each week, which must be used before the end of the week. The ticket will be visible under "benefits" in the app, every Monday at 08.00. If you cancel you...
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When will I receive my welcome drink?
New NightPay+ members get 1 x free drink ticket when registering for membership. The ticket will be visible in the app when the membership creation is complete. You can only receive this ticket onc...
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I have lost access to my profile
If you have lost access to your NightPay profile, contact Support. In order to help you, you must include the following information: What is the email you created your NightPay profile with? Descr...
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Payment for membership fails
Here are the most common reasons for payment errors that can prevent payment for your membership from going through: There are insufficient funds on your card for us to deduct the amount. Your ban...
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When will I get my money back?
If you need money back, in most cases you will receive it already the day after the refund has taken place. Sometimes, however, it can take up to 5-10 banking days before you can see the money in y...