NightPay Support
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Recent activity by NightPay Support-
I don't receive the confirmation email when logging in
If you don’t receive a confirmation email when logging in, you can try the following: Check Your Spam/Junk FolderLook for our email in your spam, promotions, or junk folder. If you find it there,...
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How do invite codes work?
An invitation code allows you to offer others an extended trial period of the NightPay+ membership. Invitation codes are personal and you can find yours under 'Profile' in the app. With an invitati...
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Can I pause my membership?
It is not yet possible to pause your membership. If you are considering terminating your membership, please be aware that upon termination you will lose your accrued seniority and will not be able...
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The app has drawn too many tickets
If you find that the app has drawn too many tickets in connection with a purchase, please contact support. When you submit your request, you must include your name, email and attach a photo of your...
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The app asks for your MitID when paying
If you are asked to verify your card when paying with NightPay, you can safely do so. If you find yourself having to do this often, we recommend that you use either Apple Pay or Google Pay for a fa...
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Other benefit cards
From time to time, venues in NightPay will offer their guests special benefits via an Advantage Card, which only applies to the specific venue (e.g. Friendcards or sports cards). This type of card ...
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I have been charged even though I have canceled the membership.
There may be several reasons why you will be charged for your membership, even if you have canceled the subscription. When you cancel your membership, it will be active until the next payment date,...
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I cannot cancel my membership in the app
If you have problems canceling your membership in the app - e.g. because you can't see the unsubscribe button, try changing the text size in your phone's settings. If you have chosen a larger text ...
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Which membership plans can I choose from?
As a NightPay+ member, you can choose between three membership plans: monthly, 6-month or 12-month membership. Your benefits will be the same regardless of which plan you chose. Each plan allows yo...
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Can I change the payment date for my membership?
Your membership will be renewed on the same date each month. Unfortunately, it is not possible to change the date on which we withdraw your membership.